FAQs

🚚 Shipping & Delivery 
Q: How can I track my order?
A: Once your order has shipped, you will receive an email with a Tracking Number. You can use this number on our "Track Order" page to see the latest updates. Alternatively, you can log in to your account, go to "My Orders," and click directly on the tracking number to see the status.

Q: How long will it take to receive my order?
A: We process all orders within 3-7 business days. For our US customers, shipping typically takes 7-15 business days. You will receive a tracking number via email as soon as your package is dispatched.

Q: Do you offer free shipping?
A: We offer Free Shipping on all orders over $79! For orders under $79, a small standard shipping fee will be applied at checkout.

Q: Where can I track my package?
A: You can easily track your order on our "Order Tracking" page using your order number and email address, or the tracking number provided in your shipping confirmation email.

👟 Sizing & Comfort 
Q: How do I choose the right size?
A: Our shoes generally run true to size. We recommend ordering your usual size. If you are between sizes or have a wider foot, we suggest choosing the next size up for maximum comfort.

Q: Are these shoes suitable for people with foot pain or bunions?
A: Absolutely. Our footwear is specifically designed with a wide toe box and cushioned support to accommodate common foot issues like bunions, plantar fasciitis, and swelling, providing all-day comfort.

Q: Can I remove the insoles to use my own orthotics?
A: Yes, most of our models feature removable insoles, making it easy to swap them out for your custom medical orthotics.

🔄 Returns & Refunds 
Q: What is your return policy?
A: We offer a 30-Day Money-Back Guarantee. If you're not 100% satisfied with the fit or comfort, you can return them within 30 days of delivery.

Q: How do I start a return or exchange?
A: Simply contact our support team at **service@kaegreel.com** with your order number. We’ll guide you through the process and provide the return instructions.

🛡️ Security & Payments 
Q: Is it safe to shop on your website?
A: Yes. Our checkout is 100% secure and encrypted. We use industry-standard SSL security to ensure your personal and payment information is fully protected.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal for your convenience and buyer protection.